Support

Three ways to get help with Conduit:

• Docs first — pipavia.com/docs covers setup, authentication, quotas, and every tool.
• Email — [email protected] for anything account- or billing-related.
• GitHub issues — nrupala/conduit for bugs and feature requests (the connectors themselves are open-core).

What to include

So we can actually help instead of asking follow-ups:

• Which connector and tool you called (e.g. Filings & Fundamentals → filings_latest).
• Timestamp in UTC and the exact error message or status code.
• The first 8 characters of your API key — never the whole key.
• What you expected vs. what happened.

Response expectations

Support is best-effort during early access — there is no guaranteed response SLA yet. Outages and billing problems jump the queue.

Service status

Notices about incidents and maintenance go to the changelog and the blog.

Security issues

Found a vulnerability? Email [email protected] with SECURITY in the subject. Responsible disclosure is welcome — please give us a reasonable window to fix before going public.