Refund Policy

Effective October 8, 2026. This policy covers paid Conduit plans (Pro and Team) sold through Paddle, our merchant of record. It sits alongside our terms of service.

The short version

Changed your mind within 14 days of your first payment? We refund it in full — no questions, no usage test. After that, cancel anytime and you will not be charged again; a renewal charged in the last 7 days is refundable on request.

First purchase

Your first paid charge on any plan is refundable in full within 14 days of the charge, for any reason. Email us and we will process it — you do not need to justify it, and there is no minimum usage threshold to qualify.

Renewals and cancellation

• Paid plans renew automatically each month through Paddle until cancelled.
• Cancel anytime through the subscription link in any Paddle receipt, or by emailing us. Cancellation stops the next renewal; your plan stays active until the end of the period you already paid for.
• A renewal charge is refunded in full if you ask within 7 days of the charge.
• If you are ever charged after cancelling, or charged twice for the same period, we refund it in full whenever it happened — billing errors are always on us.

How to request a refund

Email [email protected] from the address used at purchase and tell us the plan and charge date. Approved refunds are issued through Paddle back to the original payment method; they typically appear within 5–10 business days, depending on your bank. We confirm by email once a refund is issued.

What is not refundable

• Charges outside the windows above, including a billing period that has fully run its course.
• Accounts suspended for abuse, fraud, or breach of the terms of service.

Disputes and chargebacks

If something looks wrong on a charge, contact us first — most issues are resolved within a day or two, faster than a bank dispute. If a payment is formally disputed while a plan is active, the plan may be paused until the dispute is settled.

Changes

We may update this policy and will date every revision; material changes will be noted in the changelog. The policy in effect on the date of a charge is the one that applies to it.

Contact

Questions about refunds or billing: [email protected]. See also our support page.